Refund & Return Policy

30-Day Money-Back Guarantee

We stand behind the quality of our certified refurbished printers. If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date for a full refund of the purchase price, minus any shipping fees.

Return Conditions

• The item must be returned in the same physical condition it was received (e.g., no physical damage caused by the user).
• All accessories, cables, and documentation that were originally included must be returned.
• Original packaging (or appropriately protective packaging) must be used.
• Consumables (ink and toner) that have been significantly depleted may incur a restocking fee.

RMA Process (How to Return)

To initiate a return, please follow these steps:

1. Contact our support team at support@printdeskusa.com or call us at 1-800-555-0199 to request a Return Merchandise Authorization (RMA) number.
2. Pack the printer securely, including all accessories.
3. Clearly write the RMA number on the outside of the box.
4. Ship the item back to our facility:
   PrintDeskusa Returns Dept.
   11044 Research Blvd Ste C-120
   Austin, TX 78759

Return Shipping Costs

If the return is due to a defect or our error, PrintDeskusa will provide a prepaid shipping label. If the return is for buyer's remorse or any other non-defect reason, the customer is responsible for the return shipping costs.

Refund Processing Time

Once your return is received and inspected (typically within 2-3 business days of receipt), we will process your refund. The credit will automatically be applied to your original method of payment within 5-7 business days, depending on your credit card company or bank's processing time.